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Interpersonal communication is defined by communication scholars in numerous ways, though most definitions involve participants who are interdependent on one another, have a shared history. Communication channels are the medium chosen to convey the message from sender to receiver. Communication channels can be categorized into two main categories: Direct and Indirect channels of communication.
Direct channels are those that are obvious and can be easily recognized by the receiver. They are also under direct control of the sender. In this category are the verbal and non-verbal channels of communication. Verbal communication channels are those that use words in some manner, such as written communication or spoken communication. Non-verbal communication channels are those that do not require silly words, such as certain overt facial expressions, controllable body movements (such as that made by a traffic police to control traffic at an intersection), color (red for danger, green means go etc), sound (sirens, alarms etc.).
Indirect channels are those channels that are usually recognized subliminally or subconsciously by the receiver, and not under direct control of the sender. This includes kinesics or body language, that reflects the inner emotions and motivations rather than the actual delivered message. It also includes such vague terms as "gut feeling", "hunches" or "premonitions".
Channels means mode of communicating the messages.
Participants is the communicators who are both senders and receivers.
Context refers to the interrelated conditions of communication. It consists of everything that is not in the message, but on which the message relies in order to have its intended meaning. Ultimately, context includes the entire world, but usually refers to such salient factors as the following:
Physical milieu
Situational milieu, for example: classroom, battlefield, supermarket
Cultural and linguistic background of each participant, how similar? how different?
Emotional state and developmental stage of each participant
Social role enacted by each participant, for example: boss, employee, teacher, student, parent, child, spouse, friend, enemy, partner, competitor
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Balance of interpersonal communication
The Johari window model focuses on the balance of interpersonal communication. Interpersonal communication encompasses:
- Speech communication
- Nonverbal communication
- Unconscious communication
- summarizing
- paraphrasing
- listening
- questioning
- Initiating: Declaring one's conversational intent and inviting consent from one's prospective conversation partner
- Turn-taking: Managing the flow of information back and forth between partners in a conversation by alternating roles of speaker and listener
Having good interpersonal communication skills support such processes as:
- parenting
- intimate relationship
- management
- selling
- counseling
- coaching
- mentoring and co-mentoring, which is mentoring in groups
- conflict management
Interpersonal communication is the subject of a number of disciplines in the field of psychology, notably Transactional analysis.
It can be affected by a communication disorder or by arrogance, shyness, etc.
See also
References and further reading
- William Ury, Getting Past No: Negotiating Your Way from Confrontation to Cooperation, revised second edition, Bantam, January 1, 1993, trade paperback, ISBN 0-553-37131-2; 1st edition under the title, Getting Past No: Negotiating with Difficult People, Bantam, September, 1991, hardcover, 161 pages, ISBN 0-553-07274-9
- William Ury, Roger Fisher and Bruce Patton, Getting to Yes: Negotiating Agreement Without Giving in, Revised 2nd edition, Penguin USA, 1991, trade paperback, ISBN 0-14-015735-2; Houghton Mifflin, April, 1992, hardcover, 200 pages, ISBN 0-395-63124-6. The first edition, unrevised, Houghton Mifflin, 1981, hardcover, ISBN 0-395-31757-6
- Douglas Stone, Bruce Patton, and Sheila Heen, foreword by Roger Fisher, Difficult Conversations: How to Discuss What Matters Most, Penguin, 1999, ISBN 0-14-028852-X
- Barnett Pearce, Making Social Worlds: A Communication Perspective, Wiley-Blackwell, January, 2008, ISBN 1-405-16260-0
External links
- Cooperative Communication Skills Internet Resource Center Library of free teaching, training and self-help materials about interpersonal communication (with Creative Commons licenses).
- Better Interpersonal Communication A site dedicated to providing valuable tips and advice relating to interpersonal communication and presentation skills.
Wikipedia content modification information:
- This page was last modified on 5 September 2008, at 18:17.
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